Free tools
We give before we ask.
Each tool answers one real question a contact center asks, works without an account and sends nothing from your browser. Each one is a small piece of Lioran Pulse.
The first wave
Seven questions, seven tools.
The staffing and cost planner is open now. The others are in preparation and will open here one by one.
- In preparation
How many agents do I need?
Erlang C and Erlang A, interval by interval, with abandonment.
- Open now
How many people do I need, and what will they cost?
From monthly volume and handle time to FTE, headcount and the full monthly employer cost in Romania.
Open the tool - In preparation
How many calls should I evaluate?
The sample a quality score needs to mean something, from the spread of your own scores.
- In preparation
What does a contact cost?
Cost per contact, per paid hour and per minute, from a few of your own numbers.
- In preparation
What does an AI voice agent really save?
Containment against handover, callers who come back and the harder calls that stay with people.
- In preparation
What does this BPO price really mean?
One contract priced per FTE, per hour, per minute or per transaction: who carries the risk, and what margin is left.
- In preparation
Do my evaluators score the same way?
Agreement between evaluators, person with person or person with AI, beyond simple percent agreement.
The same engines, on your real traffic.
Inside Lioran Pulse these calculations run per queue, per skill and per day, on your own volumes.