01
Agent
- Sees the day against yesterday, the target and the team average.
- Gets the tip of the week on their weakest criterion.
- Disputes an evaluation and sees the answer.
How much of your contact center can you actually see?
Lioran PulseSee all of it.
One core, six families, every seat on the floor. Modular, in your brand, ready to connect to any system, AI-ready, switched on when you need it.
Your contact center, your budget.Every client, its own contract.
Made for every seat
From the agent on the phone to the director who owns the budget.client who buys the hours.
02
Team leader
- A shift schedule proposed from the traffic.
- The team as it stands today.
- What to raise at the next feedback.
03
Quality lead
- The week’s evaluation plan.
- Scorecards built without a programmer.
- Calibration between evaluators.
04
Operations manager
- Who moved the number.
- Monday’s report, ready on Friday.
- Resource planning from the same traffic.
05
Workforce & HR
- Timesheets and leave in the app.
- The team’s monthly pulse.
- From candidate to autonomous agent.
06
Business ownerOwner & client
- Live P&L on the month of service: budget against actual.Live P&L on the month of service: margin per client.
- A portal for the business lines you serve.A client portal: daily pack, scorecards, SLA.
- Offers and tenders on one engine.
Six families, one core
Every module works on its own. Together they see everything.
Take one module or the whole platform. Each one is configured for your operation and switched on when you need it.
Operations
MyPulsePulse WFM
- Each agent sees the day against yesterday, the target and the team average. No rankings.
- Forecast, shift schedule and adherence; every proposed shift says why.
- Org chart, timesheets, leave and requests in one place.
- A message center that never pops up over a call.
Quality
Pulse QualityPulse Signals
- Every call heard in full before the score can be sent.
- The evaluation planner knows who to evaluate this week, and why.
- Scorecards built without a programmer, and calibration between evaluators.
- Transcription and conversation analytics on the model you choose. AI-ready, off by default.
Agent desk
Pulse CRMPulse FlowPulse Mail
- The right form on the right customer, before hello.
- Forms and scripts built by supervisors, guided at every step.
- IVR drawn and tested on the same engine as the line; rollback in one click.
- Customer email with an SLA on your working calendar.
Analytics & CX
Pulse LensPulse CXPulse Deck
- Every KPI defined once; every figure shows its source and how fresh it is.
- NPS verdicts: real change, no change, or too early to tell.
- Who moved the number, by team and by driver.
- The monthly deck in two minutes, in your brand.The monthly deck in two minutes, in each client’s brand.
Business
Pulse AtlasPulse Bid
- Budget against actual for every cost center, live, on the month of service.Margin for every client, live, on the month of service, not of the invoice.
- People cost from the timesheet, not from an estimate.
- The monthly cost report drafts itself.Acceptance documents draft themselves from the client’s template.
- Offers and tenders on one engine: sizing, cost and price, before you sign.
Knowledge & people
Pulse PlaybookPulse HirePulse Barometer
- Procedures become articles, tests and learning paths.
- A missed criterion leads to the article, then the test, then the re-evaluation.
- From candidate to autonomous agent in 90 days, in five milestones.
- A five-minute monthly pulse of the team, and “You said, we did”.
The platform under them
Pulse Bridge · connections and open APIAI socket · off until you switch it onGuide and manual on every pageYour brand, contrast checkedLicense per module
Working names. Every module is licensed on its own.
Pulse Atlas · Business Demo · synthetic data
What is a contact costing you right now?What is your margin right now?
Budget against actual for every cost center as the month runs, with people costs from the timesheet. Flip the switch above to see the BPO view.Margin for every client on the month of service, with people costs from the timesheet. Flip the switch above to see the in-house view.
live · updated 2 min agopeople cost from the timesheet · indirect costs allocated
| Cost centerClient | BudgetRevenue | Cost | VarianceMargin | Last 30 days |
|---|---|---|---|---|
| RetentionAurora Energy | ||||
| CardsVela Bank | ||||
| BillingBrightline Telecom | ||||
| Total |
Monthly cost report · draft readyMonthly acceptance report · draft readyCost per contact · €2.41Cost estimate · annex ready
- 01Budget against actual for every cost center, as the month runs.Margin for every client on the month of service, not of the invoice.
- 02People cost comes from the timesheet, not from an estimate.
- 03The monthly cost report drafts itself.Acceptance reports and annexes draft themselves from the client’s template.
- 04One engine for budget, cost and contact cost, set up for your cost centers.One engine for revenue, cost and margin, set up for each client contract.
Self-service
No consultants. No paid man-days.
Your own team sets everything up: imports the data, draws the flows, writes the guides, builds the reports. A change takes minutes, not a purchase order.
Smart import
Drop the Excel file. Pulse maps the columns, checks every row and shows what changes before writing.
Flow & script creator
Draw the path of the call and the script the agent follows. Test it on sample data, publish with a change note written for you.
Survey builder
Questions, logic and a reusable library. The same answers feed every report.
Guides
Every form in a clean and a guided version. Coaching appears exactly where the agent needs it.
Scorecard builder
Weights, knock-out criteria, a trial run on a real call and a compare between versions.
Report packs
Predefined packs for every role, or your own in a few clicks. Comparisons of two to four periods.
HTMLPDFPPTX
Instant export
Any view to HTML, PDF, PowerPoint or Excel, with insights written in an executive style.
Knowledge base & procedures
Procedures become searchable articles, steps and tests, linked to what quality finds.
Cost avoided
What does self-service keep in your budget?
Your numbers, not ours: nothing here is a price of ours, and nothing leaves your browser.
That is a year. Self-service keeps in your budget:In your own currency, a year.
How it runs
Your data never leaves your hands.
Pulse installs on Windows Server and SQL Server inside your network. It reads your telephony through read-only views and needs no internet to run.
Works offline.
No internet at runtime. Install kits test themselves and report pass, warning or fail.
Read-only on your telephony.
Call data, agent states and recordings come in through views. Pulse never writes into your platform’s tables.
One-pass upgrades.
Any older version goes to the newest in one pass, with a checker and a way back.
Fair to the agent.
No rankings, no emotion reading, no stopwatch on breaks.
AI-ready, off until you switch it on.
A local model, your own API key or your corporate LLM proxy. It proposes; a person decides; everything is logged.
Security, in short
- Inside your networkInstalled on your own servers.
- No internet at runtimeNothing calls out while it runs.
- Read-only on telephonyViews in, never writes back.
- AI off by defaultYour model, logged, a person decides.
- EU AI ActNo emotion recognition at work, no rankings.
Limits, said plainly. The interface is in Romanian today; English and other languages come with the installation. Each connection is set up for your systems through the Pulse API layer. AI features stay off until you switch them on, and run on the model you choose.
Integrations
Works with what you already run.
Telephony · CTI
GenesysNICEFive9AvayaAmazon ConnectTwilioMediatel
CRM · ERP
SalesforceSAPMicrosoft Dynamics 365ServiceNowZendeskHubSpot
Your own software
Any proprietary systemREST API · OpenAPISigned webhooksFiles · SFTPRead-only SQL viewsMCP for AI assistants
AI · plug & play
Local modelYour API keyCorporate LLM proxyOff by default
Names belong to their owners; no partnership is implied. Each connection is set up for your systems through the Pulse API layer, at installation.
Take one module, or the whole suite.
Start where it hurts most. The rest of the platform is ready when you are.