Telephony and CTI
Pulse reads calls, queues and agent states from your telephony platform without changing how it routes a single call.
Integrations
Keep your telephony. Keep your CRM.
Lioran Pulse works with the systems a contact center already runs. Bridge is the family that connects them, and an open API covers the rest.
What it works with
Four kinds of connection.
CRM
Customer data, cases and history flow into the agent desk, and what the agent records goes back to your CRM.
ERP and HR systems
Timesheets, leave and costs move between Pulse and the systems that pay people and send invoices.
Your own systems, through an API
Anything with an API or a database can be connected through Bridge, including tools built in house.
How a connection is made
Read first. Write only where you agree.
Every connection starts read-only. Writing back to another system is switched on per connection, with your IT team, and every write is logged.
Works with, not certified by
We name the platforms a connection works with. We do not claim a certification or a partnership a vendor has not given.
Your network
Connections run inside your network, on your servers, with the access your IT team grants.
One connector per system
Each connector is licensed on its own, so you pay only for the systems you connect.
Tell us what you run.
We will show you how Pulse would sit next to your telephony and your CRM.