Voice agents
Inbound calls, reminders, outbound campaigns, nights and traffic peaks. When a person is needed, the call moves to an agent with a written summary.
AI agents
Who answers at 3 a.m.?
AI voice and chat agents, agent assist, automated quality and conversation intelligence, built around the contact center you already run. AI-ready, and off until you switch it on.
What we deliver
Five ways AI takes work off the floor.
Delivered with a certified partner platform for voice, and with Lioran Pulse for everything around the call.
Chat, messaging and email agents
The same knowledge on every channel, so a customer gets the same answer wherever they write.
Agent assist
A call summary written for the agent, the form filled in from the conversation and the answer from the knowledge base, on screen while the customer talks.
Automated quality and conversation intelligence
Every call scored on your own scorecard, the reasons customers call and what could be automated, for the quality team to review.
Knowledge and training
One knowledge base for people and for agents, and a customer simulator that lets new agents practise before their first real call.
How we start
Start with an automation audit.
We read a sample of your calls and show what can be automated, what should stay with people, and what it changes for the agents who remain. You decide what happens next.
Your AI, your key
A local model, your own API key or your corporate LLM proxy. Nothing runs until you switch it on.
AI proposes, people decide
Every suggestion is logged and every decision stays with a person who can explain it.
Fair to the agent
No emotion detection, and no evaluation sent before the whole call has been heard.
See it on your own questions.
A demo on Northwind Contact, a fictional contact center, with the calls you would bring.